Welcome to the BrightFire Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Each support request is assigned a unique ticket number which you can use to track progress and responses. For your reference, we also maintain a complete archive of your support requests.
Create a New Ticket or Login to Your Account
Create a new ticket or login to your account to view your existing tickets. Need help? Just create a ticket and our staff will assist you.
Create a New Ticket Login to Your AccountKnowledge Base Articles
The BrightFire Knowledge Base includes answers to common questions, tutorials, and step by step instructions to resolve common issues.
Most Popular Knowledge Base Articles
- Change / Update Your Credit Card
- Video Proposals
- My Website Looks Different in Internet Explorer
- Rocket Referrals Integration
- Why Don't I See The Changes I Made to My Website?
- My Agent Personalization
- How Do I Add Or Remove The Notification Bar?
- Website Login / Password Reset Instructions
- Add Or Remove A Carrier From Your Website
- Reviews & Reputation Management Dashboard
- Local Listings Management FAQ
- Transfer Your Domain Name to BrightFire
Browse All Knowledge Base Articles
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Billing
How to change your credit card information, understand charges, and learn about our payment options.
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Insurance Agency Website
Information on updating your Insurance Agency Website, troubleshooting issues, and general usage.
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Reviews & Reputation Management
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Local Listings Management
Gain a better understanding of the importance of local business listings and how our service can help your agency.
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Domain Names
Information on domain name registration, transfers, and usage.