Welcome to the BrightFire Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Each support request is assigned a unique ticket number which you can use to track progress and responses. For your reference, we also maintain a complete archive of your support requests.

Create a New Ticket or Login to Your Account

Create a new ticket or login to your account to view your existing tickets. Need help? Just create a ticket and our staff will assist you.

Create a New Ticket Login to Your Account

Knowledge Base Articles

The BrightFire Knowledge Base includes answers to common questions, tutorials, and step by step instructions to resolve common issues.

Most Popular Knowledge Base Articles

• Change / Update Your Credit Card
• Rocket Referrals Integration
• Why Don't I See The Changes I Made to My Website?
• How Do I Add or Remove the Notification Bar?
• Website Login / Password Reset Instructions
• Add or Remove a Carrier from Your Website
• Local Business Listing Management FAQs
• Transfer Your Domain Name to BrightFire

Browse All Knowledge Base Articles

• Billing

  How to change your credit card information, understand charges, and learn about our payment options.

• Websites

  Information on updating your website, troubleshooting website issues, and general usage of your BrightFire website.

• Local Business Listings

  Gain a better understanding of the importance of Local Business Listings and how our service can help your agency.

• Social Media

  Learn how to grant BrightFire administrator access to your social media profiles.

• Domain Names

  Information on domain name registration, transfers, and usage.