Our goal is for all of our customers to be 100% satisfied with their websites and digital marketing services, so we are happy to make updates related to your services as needed.
Standard Support is included with every BrightFire service and covers the vast majority of changes and updates that are typically requested by our customers.
Premium Support is reserved for more complex changes or updates that take our team a considerable amount of time to complete.
If your request falls under Premium Support, our hourly rate is $100.
Anytime you submit one of these requests, we will provide you with an estimate upfront and ask you to approve the fees before beginning any work.
If you agree to the charges, we will complete the request and follow up with you to make sure you're happy with the work we've done.
Once you've signed off that the work is complete to your satisfaction, we will bill the payment method we have on file for your account.
If you do not approve the fees, we will not do the work, and your payment method will not be billed.